Unless otherwise specified in an email or text from us, tours are not reserved until paid in full. Please do not travel to Valdez specifically for a tour prior to finalizing your reservation. It is recommended you finalize your tour as soon as possible if you are confined by dates. By default, your payment link becomes inactive 24 hours before your requested tour time, please finalize your tour before then. If your requested time is filled before you finalize your tour, your tour time may be moved on the same day. If you were in recent contact with us, we will attempt to verify you don't want the time before giving it to someone else.
- Due to the nature of our tours being private tours, once a tour has been reserved, we have allocated a guide to your reservation. Once our guides are all booked, we must turn away other clients for that time slot.
- 2 Months + in advance - Reservations cancelled two months or greater in advance will receive a 90% refund.
- 1 Month in advance - Reservations cancelled one month in advance will receive a 80% refund for day tours. 85% for multi-day tours.
- 2 Weeks in advance - Reservations cancelled two weeks in advance will receive a 70% refund for day tours, 75% refund for multi-day tours.
- 1 Week in advance - Reservations cancelled one week in advance will receive a 50% refund for day tours, 55% refund for multi-day tours.
- Less than 1 Week - Reservations cancelled less than one week in advance will receive a 30% refund for day tours, 35% refund for multi-day tours.
- Less than 24 hours, or not appearing - revokes any refund.
- All cancellations are same as standard Valdez Tours.
- Except when the cruise ships cancels port in Valdez. You are entitled to an 85% refund if less than a month in advance.
- Tours are considered reserved once a reservation has been paid in full.
- State-wide custom tours, require a $250 non-refundable deposit, with full payment 2 months prior to tour start date.
- Cool days and rain are possibilities here in Valdez during summer. It is advised you bring suitable clothing for if such weather is present upon your visit. If conditions look as though it will make for an unsafe tour, and we decide to cancel a tour we will offer a full refund.
- For overnight camping tours if the weather looks to be miserable, we will consult with you on options if we are concerned. We will then try to find a better weather window or alternative tours with a prorated refund or issue a full refund.
- For those choosing to hike into the lookout either guided or unguided, your reservation is ultimately for the lookout. It is a DIFFICULT hike, but it has been done by many people in all sorts of weather. We have had two guided hikes where the clients overestimated their abilities and if it was perfect weather, the guides could have gotten the clients in. But in poor weather it became a safety concern because of the client's skillset, and the guides had to advise the clients to abandon their approach.If you are booking the lookout and you want the option of a refund due to weather, you MUST book with the helicopter transport option. If the helicopter can't fly due to weather, it is a safety risk, and you will receive a full refund. Otherwise, we're going to believe you when we warn you and you assure us, you're a tough hiker and you can handle it. If you're unable to hike into the lookout there is no refund as you have made the lookout unavailable for your dates.